Welcome To A More Productive Commute

Canada’s Toronto Transit Commission has made your commute more interesting and more productive. Wi-Fi service was recently launched at its two busiest stations. The service is free to users and supported entirely by advertising. The first step in a wireless installation project intended to blanket the TTC subway system, the BAI Canada project will allow…

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Top Telecom Twitter Accounts to Follow

It’s easy to find Twitter accounts with ten of thousands of followers, but you can miss some of the best insight and info if you limit yourself to the popular kids. These telecom experts may never reach the Guy Kawasaki level of techie twitterlebrities, but they offer valuable and entertaining tweets you’ll enjoy. Michael Geist,…

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Telecom Complaints Way Up

For the sixth year in a row,the Canadian Radio-television and Telecommunications Commission (CRTC) annual report cited wireless billing errors as the number one consumer telecom complaint. More than twice the number of legitimate complaints were received in 2013. Other areas of concern were contract disputes, outrageous roaming charges, data fees, loss of service and repair…

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How to Hijack the Media for Free Publicity

Golden opportunities to gain free publicity arise now and then, and most businesses miss them…or don’t recognize them. Companies with a solid social media strategy use social listening – monitoring social media channels – to find these opportunities and exploit them. Here are some shining examples…and some epic missed opportunities. Hijack Celebrity Tweets Every word…

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10 Free Social Media Monitoring Tools

The task of monitoring social media channels can be intimidating. How can you cut through the noise to find and respond to potential customers, people looking for your product or service, and mentions of your brand? Here are 10 free tools to give you an edge on the social media scene. 1. TweetDeck TweetDeck is…

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Is a Hosted Call Center Right for Your Business?

Companies often find themselves in an expensive catch-22 after investing huge amounts of money in call center equipment that’s difficult to use and maintain. Complicated hardware solutions can be a black hole that sucks in money, involving support staff to maintain the system, new hardware necessary for compatibility, and frequent upgrades. When communications is the…

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5 Tips for Managing a Remote Workforce

New technology has made information more accessible, communication infinitely more fluid, and business more portable, but it’s also created some new management challenges. Just over a decade ago, the vast majority of employees worked in close proximity, just a cubicle away from the rest of the team. By 2005, the concept of remote work had…

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How Charities and Nonprofits Can Save Money

Running a charity is quite a challenge, especially with the holiday season approaching. Canada is home to the second largest nonprofit and volunteer sector in the world. There are about 165,000 charitable and nonprofit organizations and more than half are run entirely by volunteers. Like the economy in general, the recession hit charity organizations hard.…

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Interested in a New Revenue Stream?

Any kind of business or organization can partner with Diallog to offer high-quality telecom services to members, customers, tenants, or other contacts. You’ll generate extra money while your clients benefit from low-cost solutions to their telephony needs with our White Label Partnership Program. Your clients will experience seamless connectivity with your organization’s brand. How it…

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