Do you have a Business Continuity Plan in place?
It’s no surprise that Canadian winters can be brutal. Blizzards, whiteouts, ice, and heavy snow are just a regular part of our season. Canadians know beginning in November, it’s time to stock up on salt, shovels, and winter boots, as there is sure to be snow. What’s nearly as common as snow and ice during this season, is the occasional power outage or disruption in service – something that can significantly impact businesses.
Enter Business Continuity Planning, an essential element of any business operations.The concept of Business Continuity (a proactive approach) and Disaster Recovery (a reactive approach) are often related to severe disasters. However, a typical Canadian winter can bring power outages and disruptions in service that may only last a day or two. These situations need to be handled as well as major disasters such as Fort McMurray’s 2016 fire that required the evacuation of more than 80,000 residents, or the 2013 ice storm that hit Southern Ontario and saw some homes and businesses more than a week without power.
Business Continuity is defined by Wikipedia as:
“…planning and preparation to ensure that an organization can continue to operate in case of serious incidents or disasters and is able to recover to an operational state within a reasonably short period. As such, business continuity includes three key elements and they are
- Resilience:critical business functions and the supporting infrastructure must be designed in such a way that they are materially unaffected by relevant disruptions, for example, through the use of redundancy and spare capacity;
- Recovery:arrangements have to be made to recover or restore critical and less critical business functions that fail for some reason.
- Contingency:the organization establishes a generalized capability and readiness to cope effectively with whatever major incidents and disasters occur, including those that were not, and perhaps could not have been, foreseen. Contingency preparations constitute a last-resort response if resilience and recovery arrangements should prove inadequate in practice. (Source)
Why is Business Continuity important?
- Ensuring productivity – in the event that your team cannot use the office, you’ll want your business to continue, preferably uninterrupted.
- Decreasing downtime – business operations normally need to cease during a disaster or disruption. All business owners know that time is money, and the longer your business is down, the more money you lose.
- Keeping customers. Customers need to reach you, and when they cannot, they may lose trust. They may choose to do business with someone they can reach.
Business Continuity Planning tools are in place, and can guide business leaders effectively through the process. The Canadian government’s “A Guide to Business Continuity Planning” offers tips and tools to implement a strategy.
Hosted PBX Can Help
A Voice over IP (VoIP) telephony solution provided by a Hosted PBX (also known as Cloud based PBX) provides simple business continuity planning. Simply put, your telephony equipment (PBX) is housed outside of your office location, often in data centres that are specifically designed to be much less vulnerable to disruptions and outages.
A Hosted PBX system can be set up to automatically re-route calls during power outages or disruptions to alternate offices or mobile phones. This means that customers will not detect any issues with your office, ensuring productivity is not impacted, downtime is decreased, and ultimately, customers do not take their business elsewhere.
The best part of a cloud based system is that all of this can be determined upon set up, and when your organization’s Business Continuity/Disaster Recovery Plan is further developed, can easily be edited for changes.
While your telephony solution will be only a portion of your overall Business Continuity plan, the good news is that with a Hosted PBX system, it’s an easy part of the process. And in the event of a disaster, or the inconvenience of a disruption, easy is much appreciated.
Want to know more about Diallog’s PBneXt Hosted PBX system? Learn more here.
Diallog Telecommunications is a Canadian owned, full service telecommunications provider that has been serving business customers since 1998. Headquartered in Toronto, Ontario, Diallog services customers all over the country with Voice over IP through Hosted PBX or SIP Trunking, PRIs, business lines, Fibre Optics, DSL, and Data Services. If you’re looking for a customer centric telecom company that offers a full range of services, then Diallog is the place for you.