May 25, 2021 10:45 AM EST | A subset of DSL customers are experiencing authentication issues causing red Internet light on the modem. Please unplug your modem, wait 30 seconds, plug it back in, wait 3-5 minutes for green DSL and Internet light, and service should be restored.
May 24, 2021 2:00 PM EST | SERVICE RESTORED Communication issue discovered between core equipment and upstream provider. Service has been diverted and restored.
May 24, 2021 11:20 AM EST | Network impact was observed affecting our fibre, DSL and some voice services. Our team is actively investigating and we will post an update as soon as possible
Feb 05, 2021 12:06 AM EST | Splicing complete and all circuits have been reconstructed. Service restored.
Feb 04, 2021 7:25 PM EST | Fibre field techs have identified the failed fibres and available fibres, contractors are on site. They will start pulling cable within the hour. It will probably be a few hours before we are ready to start splicing new cable to restore circuits
Feb 04, 2021 1:00 PM EST | Root cause identified as fibre cut and crews en route to repair the damaged fibre optic cable.
Feb 04, 2021 12:05 PM EST | Issue identified relating to connection to downstream provider. High priority ticket created with cable provider to resolve cross connection issue
Feb 04, 2021 11:40 AM EST | Issue reported for Ontario cable internet customers
Dec 21, 2020 3:30 PM EST | Issue rectified, and we will closely monitor the power consumption to ensure stability of service.
Dec 21, 2020 1:07 PM EST | An issue with inconsistent power at one of our data centres was identified causing intermittent service outages for subset of customers.
Dec 17, 2020 10:00 AM EST | Firewall server issue resolved. All services back to normal
Dec 17, 2020 7:00 AM EST | Firewall server experiencing slowdown. Some customers experiencing slower speeds than usual. Technicians investigating.
Dec 14, 2020 5:45 PM EST | Issue confirmed resolved. If you are still experiencing an issue, please unplug and replug your modem and your connectivity should be restored.
Dec 14, 2020 4:45 PM EST | Hardware failure identified and replacement hardware installed. Service restored.
Dec 14, 2020 2:45 PM EST | Repair ETA 2 hours.
Dec 14, 2020 2:00 PM EST | Technicians are on site and actively working on the issue. We will have an repair ETA shortly.
Dec 14, 2020 1:20 PM EST | Issue identified at one affected data centre – service technicians dispatched
Dec 14, 2020 1:00 PM EST | Regional issue reported, some Internet customers affected