Protection of Personal Information at Diallog Telecommunications Corp. (“Diallog”)
The Diallog Privacy Coordinator is accountable for Diallog’s policies and practices, with respect to the management of personal information, and is the individual to whom complaints and inquires can be forwarded. The address and telephone number for the Privacy Coordinator, Diallog Telecommunications Corp, is as set out on the website www.diallog.com and located at https://diallog.comcontact-us/ or via email at email@example.com
Privacy on the Internet
- register user to use the Services and/or certain sections of the Site
- contact user to deliver certain products, services or information such as a newsletter user has requested
- verify users’ authority to enter the Site and use the Services
- provide information as necessary and required to Diallog’s underlying carriers and service providers
- improve the content and general administration of the Site and the Services
- provide user with notices regarding goods or services that user has purchased or may wish to purchase in the future
- facilitate user ratings and consistent user identity
- provide internal (Diallog) business analysis
- monitor users’ use of Services to ensure they are compliant with applicable laws, any applicable Acceptable Use Policy and/or obligations set out in Diallog’s Terms of Service or any other contractual document as between a user and Diallog
- deliver targeted advertising to user.
Diallog posts customer testimonials on the Site which may contain personally identifiable information such as the customer’s name. Diallog obtains customer’s consent, before posting the testimonial and any personally identifiable information included therein. Upon written request from a customer who has provided a testimonial, Diallog will remove the testimonial within a reasonable period of time.
It is the policy of Diallog to control the collection, use, and disclosure of personal information in accordance with all requirements set out in the Personal Information Protection and Electronic Documents Act (Canada) or any other applicable privacy legislation (“Laws”). In certain circumstances personal information may be collected, used, or disclosed without the knowledge and consent of the individual. Exemptions include, but are not limited to personal information gathered for:
- Legal, medical, or security reasons.
- Detection and prevention of fraud or for law enforcement.
- Journalistic, artistic or literary purposes if its use is confined to those purposes.
The following requirements shall be met by Diallog unless exempted by Laws:
- Accountability – Diallog is responsible for personal information under its control and shall designate a Privacy Coordinator to be accountable for Diallog’s compliance with the Act.
- Identifying Purposes – the purposes for which personal information is collected shall be identified by Diallog at or before the time the information is collected.
- Consent – the knowledge and consent of the individual are required for the collection, use, or disclosure of personal information.
- Limiting Collection – the collection of personal information shall be limited to that which is necessary for the purposes identified by Diallog.
- Limiting Use, Disclosure and Retention – Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as permitted by Laws. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
- Accuracy – Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
- Safeguards – Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.
- Openness – Diallog shall make readily available to individuals specific information about its policies and practices relating to the management of personal information.
- Individual Access – upon request, an individual shall be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
- Challenging Compliance -an individual shall be able to address a challenge concerning compliance with the above principles to the designated individual or individuals accountable for Diallog’s compliance.
- All Diallog employees, who collect, maintain and/or use personal information, are responsible for insuring that the collection, use and disclosure of this information is carried out in accordance with this policy and relevant procedures.
- Management and legal counsel are jointly responsible for supervising compliance with the legislation and for initiating procedures, guidelines and schedules that will be developed to effect this policy.
- The Privacy Coordinator is accountable for Diallog’s policies and practices, with respect to the management of personal information, and is the individual to whom complaints and inquiries can be forwarded.
Call Recording and Monitoring
- Occasionally, when speaking with a user, Diallog may state that the telephone call is being monitored or recorded for quality assurance purposes. User’s consent to the recording is not required so long as Diallog utilizes and preserves the recorded call solely for quality assurance purposes. In any other situation, Diallog will advise user as to the purpose for recording the call and user must provide their consent prior to Diallog utilizing or preserving the recording, all in compliance with Laws. With respect to call recording services provided to a user as a Service, all recordings are stored in a secure location in Canada and are encrypted with TLS (Transport Layer Security) as a feature of such Services.
- All questions related to the interpretation and application of this policy should be directed to the Privacy Coordinator in the manner specified above.
INSTRUCTIONS FOR DISABLING OF COOKIE COLLECTION IN VARIOUS BROWSERS Microsoft Edge
- Open Microsoft Edge, move to rightmost (more) menu item and click
- Click “Settings”
- Scroll down and click “view advanced settings”
- Scroll down to “cookies” and from dropdown menu, select “block all cookies” or “block only third party cookies”
- Close the menu
- Open Internet Explorer and click the Tools button, and then click Internet Options
- Click the Privacy tab, and then, under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies
- Click OK. Note: Blocking cookies might prevent some webpages from displaying correctly
- Open Firefox browser and select the menu on the top right corner
- Select “options” and then select privacy on the left pane
- Under “History” in the field “Firefox will” open the drop down menu
- Select “Use Custom settings for history”
- Deselect the “Accept cookies from sites
- Open Chrome browser and select the menu on the top right corner
- Select “Settings” and then select “Show advanced settings” on the very bottom of the page
- In the “Privacy” section click on Content settings button
- Select “Block sites from setting any data”
Note: If you want to delete your cookies, click “All cookies and site data” to open the “Cookies and Other Data” dialog.
- To delete all cookies, click “Remove all” at the bottom of the dialog.
- To delete a specific cookie, select the site that issued the cookie, then the cookie, and click “Remove”
- Open Safari browser and select safari on the top left (Next to the apple logo)
- Select “Preferences” and click on the Privacy tab
- Select “Always” under Block cookies and other website data to disable cookies
- Open Netscape browser and select Tools>Options
- Click on the Privacy tab and deselect the “Accept cookies from sites”
- Click okay to disable cookies
- Open Opera browser and select settings
- Go to preferences and select advanced
- Select cookies and check “delete new cookies when exiting Opera”