Acceptable Use Policy (AUP) v2025.10

Effective Date: October 7, 2025 | Supersedes any prior AUP versions | Posted at https://diallog.com/aup (or successor URL) | Archives of prior versions available on request per TOS Section 1.6 (Archives).

1. Introduction and Scope

Diallog Telecommunications Corp. (“Diallog”, “we”, “us”, “our”) is committed to providing a premium experience with our telecommunications, VoIP, Internet, voice, data, and related Services (as defined in TOS Section 2 (Definitions)). This AUP outlines the rules for using the Services to ensure network integrity, security, and a positive experience for all users while preventing abuse, fraud, or disruptions.

This AUP is incorporated by reference into Diallog’s Master Terms of Service (“TOS”) under TOS Section 1.3 (Incorporation) and forms part of your agreement with us. It applies to all Services, including any domain, subdomain, website, or endpoint you maintain or access through our systems. Capitalized terms not defined herein have the meanings given in TOS Section 2 (Definitions). “You” (or “your”) refers to the Customer (as defined in TOS Section 2 (Definitions)), including any employees, officers, directors, agents, contractors, representatives, end users, or others for whom you are responsible at law.

By using the Services, you agree to comply with this AUP, the TOS (including the Business Services Schedule (“BSS”) for Business Services and Residential Services Schedule (“RSS”) for Consumer Services), and all applicable laws, including CRTC rules, Canadian Anti-Spam Legislation (CASL), and Unsolicited Telecommunications Rules. You also consent to comply with the acceptable use policies (or equivalents) of any underlying carriers, upstream providers, or third-party service providers enabling the Services, as referenced in TOS Sections 5 (Provisioning, Service Changes, and Modernization) and 6 (Service Levels, Maintenance & Force Majeure).

Violations of this AUP constitute a material breach of the TOS and may result in immediate suspension or termination of Services per TOS Section 11 (Suspension, Termination & Post-Termination), without limiting Diallog’s other remedies. We prioritize protecting our network, customers, and operations over any individual user’s concerns, and nothing in this AUP creates third-party rights or limits our discretion in enforcement.

Updates to this AUP are effective on posting per TOS Section 1.4 (Rolling updates & notice); continued use constitutes acceptance. You are responsible for regularly reviewing the posted version at https://diallog.com/aup (or successor URL).

2. Prohibited Uses

You must not use the Services (or allow others to use them through your account, numbers, credentials, or systems) in any way that, in Diallog’s sole judgment, violates this AUP, the TOS, or applicable law. Prohibited activities include, but are not limited to:

1. Spam and Unsolicited Communications: Posting, transmitting, or distributing spam, unsolicited bulk messages, or other communications that disrupt the network or generate complaints, including violations of CASL or CRTC Unsolicited Telecommunications Rules. This includes automatic dialing-announcing devices (ADADs) or unsolicited calls for solicitation without express consent, as detailed in TOS Section 7.15 (Policy on Automatic Dialing-Announcing Devices (ADADs) and Unsolicited Calls Made for the Purpose of Solicitation).
2. Illegal or Harmful Activities: Engaging in or facilitating criminal offenses, violations of law (e.g., obscenity, hate speech, child pornography, threats of harm or property damage), or activities giving rise to civil liability, whether in Canada or elsewhere. This expressly prohibits creating, distributing, or accessing child sexual abuse material or exploitation, including any fictional depictions, per TOS safety priorities.
3. Fraud and Deception: Fraudulent offers, pyramid/Ponzi schemes, gaming schemes, chain letters, or impersonating any person, entity, or Diallog Group Member (defined as Diallog, its affiliates, successors, underlying carriers, or service providers). This includes spoofing caller ID or failing to comply with STIR/SHAKEN or similar authentication standards for VoIP calls.
4. Harm to Minors: Harming, attempting to harm, or enticing minors in any way, including solicitation or sextortion.
5. Unauthorized Access or Interference: Scanning, probing, infiltrating, or accessing systems, networks, or data without consent; using tools like packet sniffers, cracking software, or ping bombers; or interfering with any computer, network, Internet access, hosting service, user-generated content services (UGCS—such as social media platforms, forums, chat apps, video-sharing sites, online communities, or similar), personal web pages, or third-party systems. This includes denial-of-service attacks, flooding, hacking, crashing hosts, or disrupting critical infrastructure (e.g., healthcare, transportation, power grids) per TOS prohibitions.
6. Harassment and Defamation: Harassing, threatening, or defaming others, including Diallog Group Members, or transmitting content that could reasonably be considered defamatory.
7. Header Forgery and Misrepresentation: Forging, altering, or fraudulently using TCP/IP headers, identifiers, or references to the Services or Diallog without our express prior written consent.
8. Unauthorized Servers or Resale: Operating as an Internet service provider, running servers, or reselling the Services without our consent; engaging in account sharing; or using unattended automated operations (e.g., point-of-sale applications) that materially burden the network.
9. Export and Regulatory Violations: Exporting regulated items or information in violation of Canadian or applicable export control laws.
10. Malware and Disruptive Code: Transmitting content containing viruses, cancelbots, Trojan horses, worms, bombs, or other harmful components; introducing malicious software, ransomware, or unauthorized access vectors through negligence, misconfiguration, or outdated systems.
11. Intellectual Property and Privacy Infringements: Posting, transmitting, or distributing content violating confidentiality, intellectual property rights (including derivatives), privacy rights, or data protection laws, as detailed in the Privacy Policy (incorporated via TOS Section 1.3 (Incorporation)). This includes misappropriation of personality, linking or framing that circumvents paywalls, access controls, or infringes IP rights.
12. Network Abuse: Creating unusual burdens on our networks (e.g., exceeding bandwidth or storage limits as published in your plan details or the Price Book.), disrupting backbone nodes, or violating fair usage for VoIP Services (e.g., exceeding 2,000 minutes per month per channel/extension or patterns inconsistent with the Service type, such as abuse of bundled long-distance), per TOS Sections 7.16-7.17 (VoIP Fair Usage; Fair Use Enforcement).
13. UGCS Violations: Posting excessive similar messages to UGCS contrary to their rules; forging identities (beyond nicknames); abusing privileges; or using simultaneous sessions with the same credentials.
14. Commercial Misuse: Using the Services or our content for unauthorized commercial purposes, except as permitted in a TSA or order.
15. Equipment Tampering: Altering, reproducing, or tampering with Services, equipment, or identifiers (e.g., ESN, IMEI) not intended for modification.
16. AI-Generated Abuse: Using AI-generated content (e.g., deepfakes) for deceptive, harassing, fraudulent, or abusive purposes, including automated spam, robocalling, or content generation that violates CASL or generates excessive traffic.
17. Other Disruptions: Port scanning without consent; relaying emails via third-party servers; or any activity that interferes with Diallog’s ability to provide reliable Services to others.

These prohibitions supplement TOS Section 7 (Acceptable Use, Security & Privacy) and prioritize protecting Diallog’s network and customers. Diallog’s judgment in identifying violations is final and binding.

3. Your Responsibilities

You are solely responsible for all use of the Services through your account, including compliance by your end users. To support Diallog’s network security and efficiency:

• Maintain reasonable security measures per TOS Section 7.3 (Your security obligations) (e.g., strong unique passwords, patching, MFA on portals, disabling SIP ALG, NAT/firewall rules).
• Promptly notify Diallog of any security incident, compromise, or breach that could affect the Services or others, per TOS Section 7.5 (Incident notification).
• Ensure your systems meet Diallog’s minimum requirements and are compatible with the Services, including during modernization per TOS Section 5 (Provisioning, Service Changes, and Modernization).
• Obtain necessary consents and provide notices for content, communications, and data handling (e.g., call recording per TOS Section 7.9 (Call recording & monitoring)).
• For Business Services, comply with MMC, ETFs, and fair use to avoid re-rating or termination per BSS Sections E–G (Minimum Monthly Commitments (MMC) through Early Termination (Business Services)).
• For Consumer Services, adhere to residential norms (e.g., no resale or high-volume commercial use) per RSS Section G (Fair Use & Home-Use Only).

Diallog assumes no responsibility for your security failures, content accuracy, or third-party interceptions. You bear all risks and liabilities from your use, including during power/Internet outages (TOS Section 6.9 (9-1-1 limitations (summary)) for 9-1-1 limitations).

4. Enforcement and Remedies

Diallog may monitor usage and telemetry per TOS Section 7.11 (Monitoring & telemetry) to enforce this AUP, detect threats, and improve Services, without obligation to do so. We have no duty to monitor your content but may do so at our discretion.

Upon suspected violation, Diallog may, without notice where warranted (e.g., for fraud, security, or legal demands):

• Suspend, terminate, rate-limit, filter, block, or restrict Services per TOS Section 11 (Suspension, Termination & Post-Termination).
• Remove or refuse content.
• Report to authorities and cooperate with investigations per TOS Section 7.10 (Lawful access & disclosures) (Lawful access & disclosures).
• Manage the network (e.g., rate limiting, spam rejection, anti-virus, protocol filtering) per TOS Section 6.6 (Security events & DDoS), prioritizing overall customer experience.

We prefer to notify and allow remediation but are not required to. Violations do not entitle you to credits or remedies under any SLA (TOS Section 6.2 (What credits don’t cover)). You remain liable for all charges, including fraud-related (TOS Section 3.8 (Fraud and unauthorized use)) , including recovery of costs/expenses from violations, and must indemnify Diallog per TOS Section 8.8 (Customer indemnity).

Diallog disclaims all liability for damages from enforcement actions or your violations, per TOS Section 8 (Warranties, Liability & Indemnities). Privacy cannot be guaranteed; transmissions may be intercepted, and Services are not for confidential data (TOS Section 8.7 (Interception and privacy limits)).

Complaints or reports of AUP violations, spam, abuse, or security issues should be sent to aup.abuse@diallog.com. For privacy inquiries, contact privacy@diallog.com per the Privacy Policy.

5. Miscellaneous

This AUP supplements but does not limit the TOS, BSS, or RSS. In conflicts, precedence follows TOS Section 1.5 (Precedence). Severability, waiver, and survival apply per TOS Section 12 (General Provisions).

Diallog reserves all rights not expressly granted. By using the Services, you acknowledge that Diallog’s interests in network security, compliance, and service quality take precedence.

6. Interpretation; Cross‑References. This AUP incorporates TOS Section 1.7 (Interpretation; headings; cross‑references; applicability to Schedules/Policies). Any cross‑reference in this AUP (including to the TOS, BSS, RSS, Privacy Policy, VoIP 9-1-1 Emergency Calling Policy, or any SLA) will be interpreted in accordance with TOS Section 1.7, such that if a number and title conflict, the title governs, and references include successor sections.