Connecting Canadians with reliable & affordable telecom services since 1998.
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i have had them as a provider now for couple months and so far out of lets say 5 months i only had to call them 4 times a month. customer service is terrible unless you speak to a supervisor and even when you do get them nothing changes. my internet drops everyday. when i call the tech person is very rude and does not even want to assist. i am very very disappointed. i will be cancelling this month if this continues........... this is my update to my last post and they still have not improved customer service or management skills.To make it worse they took a payment twice that sent me NSF with another company that had a payment due the same day. Even crazier I asked to speak to a manager and was put on hold for 2 hours because they kept saying the manager was not available and then magically after 2 hours the phone hung up. I called and I called and I called till I got a manager and the manager stated that they were made aware of the fact that I did call so it further shows they just don't care to call you back and deal with things tactfully. When I asked the manager what they would do about the NSF fee.. I was told they credited back one of the payments (which will take a couple days to show up again on my credit card) and there was nothing else that they could do so basically told me to kick rocks. Funny enough the amount of the NSF is the exact amount of one of their payments they could have credited me a bit they could have done anything but instead that was the decision they went with. Very disappointed with there treatment.
So far all my interactions with the personnel have been excellent, customer service is on point.
Very happy with the friendly and knowledgeable installer and now after two weeks very happy with the internet service. Just enjoyed the world juniors hockey game
I had a lot of hiccups that were caused by lack of communication and awareness on diallog's end. It led to a very frustrating first experience. However, the product and price is excellent and I was contacted to talk about my experiences and felt much more assured that I was in safe hands with this company for the future.
Can’t say enough that I am pleased with my new internet connection. Very reasonable price and a fast service. I certainly recommend it.
I have been with this company for many years and their service has always been superb especially Merlin Hall. Merlin always follow up Quickly and Thoroughly until the issue is resolved unlike the big telecoms like Telus and Rogers. This is so even when Diallog had to cease their service of Analog lines and forced me to change provider to Telus. But instead of Telus assisting the smooth transfer, it was Diallog that follow through to reslove the issue because of Telus repeated mistakes. It is with sad emotions to have to cease my business with Diallog. Merlin is a pleasure to deal with always and I wish her and her team the Very Best and take this opportunity to convey a Very Big Thank You for these many Years of Excellent Service.
My first day with Diallog, fast installation service, got the modem a bit late , but all good internet up and active. Good service for now.
So far after the week that I've had internet with them, I get exactly the speed I pay for and good stability. If anyone lives in north Cabbagetown I would absolutely recommend their service, especially considering the price I am paying. I play online games a lot and my ping over WiFi (Haven't gotten around to getting an ethernet cable) have been phenomenal, and would expect it to drop 10ms more with a cable. Honestly, if you are a student or low income earner and need affordable internet I would highly highly recommend. Just go for it, worst case you cancel after a few months!
After a small hiccup with modem delivery, everything went as planned. I decided to try Diallog in my new apartment and it was much better than dealing with the larger providers. Installer was on time and extremely professional. Customer service were very understanding when dealing with a senior having a mild panic attack lol. Great service so far.
Diallog is taking the place of a major telco I have been with for more than 30 years. What an incredible feeling to be treated as a grownup by their representatives! Incredibly smooth transition and everything that I hoped for in terms of support and installation. A+ experience.
I have been with Diallog for 2 years and I've had no issues with the internet.The only down fall was the price. At the time we were limited with the internet speed in our area and went with what was offered.Recently Cogeco updated our area to Fibre Optic, higher speeds for less $.I did call customer service to discuss other options, but unfortunately they could not match or come close to what I would be paying with Cogeco.I still would give this company a 10/10 for both reliable internet and excellent customer service.
I get exactly the speed I pay for and the price is one of the best in all of Ontario. I honestly don't know of any other ISPs that offer better value. I only had to deal with customer service one time and they were very quick to resolve my issue.
Great experience working with Dialling! When I needed a replacement for my modem and router due to flooding, they responded quickly and were very helpful. I've always had fast, reliable service and the quick, helpful, and non-pushy customer service really sets them apart from previous providers I've dealt with. Definitely recommend!
I have had Diallog Internet via COGECO cable connection for a year. The service has been flawless, even through many power interruptions the modem and router recovered immediately upon the restoration of power. I have always received the advertised data rate ( I do check it often). I previously had Bell internet and it was a very bad experience.
I been with Diallog for over a year and I very happy with their service and price. Their customer service is excellent and very responsive to my questions. They actually care about your experience.
I’m using this company for over three years. I’m very happy with the service. Customer service is very fast. I have no issue with my Internet speed is reliable. Keep up the good work.
I am so happy I found Diallog and switched to them. You can't beat their awesome price and the service at time of set up was fantastic. I had some minor hook up problems and they went above and beyond to get it fixed right away. I highly recommend!!!
I am a passionate proponent of this company. They’ve just ticked all the boxes. Prices are amazing. Customer service? They go beyond expectations. In 2 years, I *never* once had any connection issues. It’s a small company so they basically hold you by the hand every step of the way. I’ve been recommending it to all my friends. 10/10.
Ok, now it's been 6 month since I started using Dialogue Telecommunications services. At the beginning, I was a bit suspicious and doubtful about thier services because e.g. their prices were not available online and their brand is not so famous as other huge companies. But, I am super happy now since their service has been great. They did whatever they described: simple and clean. The modem and router arrived on time and the internet got connected as soon as I connected my router. The wifi modem is not the best in the market, and I did not expect them to send me one but it was good enough for me at the time. One very good thing is that you don't need to enter a fixed term contract, and their costs are clear without any hidden fees. Now, the quality of the internet: I have unlimited 40/10 internet and it is strangely good. Sometimes both my wife and I have to work at home, and there are between 6-10 devices connected to internet + teleconferences + streaming high quality movies or games. The speed have been consistent and great. Even when our other friends had connection issues or disconnections or internet outage (with different service providers), we have never had any problems throughout the past 6 months. Fortunately, I didn't have any issues with my internet so that I had to call customer service, so I cannot evaluate them properly but for a few questions at the beginning, I contacted them via email and they responded quickly.
Excellent 1Gbps internet service that costs less than Teksaavy and Rogers. Installation was smooth. I've been closely monitoring speeds and it has remained steady in the expected range for the month I've had it so far. Working from home so much I had to make sure speed is fast and reliable. Diallog has been great so far and I recommend their internet service.
Very happy customer here. Our family left Bell for Diallog, and must be saving nearly one thousand dollars a year. Ok, Diallog is not perfect, but it is most definitely better than Bell. We use a good old copper line, and Diallog's service is consistently good. Their customer service has always been excellent as well. Bell kept insisting that we upgraded to Fibe, which would have cost even more and damaged our home. We highly recommend Diallog. Excellent value for your money.
i am very glad i joined Diallog. Their service is top-notch all the way around, from speed and price to the people there to help with any issues that might arise. i rarely leave reviews, but this one i am happy to share with others considering a new provider. Try them, you won't be disappointed.
Ordered Diallog DSL Ultimate 50Mbps 5/16/22. Seamless external switch & activation by Bell Technician 5/20/22. Self Service Connection of Modem, and Devices. Recommendations for more simplified and User friendly sign up, and Modem / Device connection info should be provided. But, it all seems to work out, and the results and follow up are great. We are very pleased - so far!
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FAQ
WHO IS DIALLOG TELECOM?
We are a different kind of telecom company! Our product offerings are reliable, competitive, and cost effective, and we complement them with our unwavering commitment to customer service. For over 20 years, we have been providing reliable unlimited high speed Internet to businesses across Canada. And we are now expanding our reach in the Residential market. Learn more about us.
HOW DO I KNOW IF A SERVICE PLAN IS AVAILABLE IN MY AREA?
Our Internet service is available in most parts of Ontario and Quebec, including Greater Toronto Area, Montreal, Ottawa, Oakville, Burlington, Hamilton, Kitchener/Waterloo, Barrie, Peterborough, St. Catharines/Niagara Falls, Guelph, Brantford and more. Enter your address to shop our plans!
HOW LONG DOES IT TAKE TO ACTIVATE MY SERVICE?
It takes 5 business days from the day the order is placed to install our Internet service. The best way to secure the earliest installation date is to submit your inquiry now. We have weekday morning, afternoon and evening appointments available–plus Saturday morning and afternoon. Enter your address to shop our plans!
DO YOU PERFORM A CREDIT CHECK BEFORE INSTALLATION?
No. Once you’ve placed your order and we’ve processed your payment due at sign-up, we will coordinate your installation date and prepare to send your modem. Enter your address to shop our plans!
DO I NEED AN ACTIVE PHONE LINE OR ACTIVE CABLE TV TO INSTALL MY SERVICE?
No. You don’t need an active phone line or active TV service with your local cable provider in order to install our Internet. For DSL connections, we will install a new dry loop line free of charge. For Cable Internet connections, we will use your existing coaxial cable line, or pull new cable as needed. Enter your address to shop our plans!